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[raik]

Tried multiple devices and browsers and get this same issue everytime i get to the Confirm and Pay screen

[Ali_A]

Hi @Dmytro4 @jkghbigyuiguhi 

I've not heard back from you following the private message I sent, so I trust your issues have been now been resolved, and top-up is working as expected. 

If you're still facing an issue please get back in touch with the information requested so we can investigate. 

Thanks! 

Ali

[jkghbigyuiguhi]

October 2025 - still not working... 

[Rach_H]

Hi @jkghbigyuiguhi,

I'm sorry to hear you're still having this issue.

Have you been able to reach out to our team so they can check to see if this is an account specific issue?

Are you able to let us know more details about the exact steps you're taking when you see this error?

Rach

[9454676810]

2026 and this still doesn't work. 

[Katie_B]

Hi @9454676810. 

Thanks for getting back to us and letting us know this is still not working for you. 

What was the last update you received?

Was a ticket raised by our technical care team?

Katie