Subscription sim arrived

Sakhtar93
Visitor

‎01-11-2023 10:56 PM

My subscription sim pay as you go arrived, I’ve put it into my phone and followed the instruction and created an account. I’ve downloaded the ee app but there is no option to click on for “Packs”. I have text “all packs” to 150 had no luck. I’m unable to start a subscription and there are no options available online on the ee website or account. 

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2 REPLIES 2
Christopher_G
EE Community Support Team

‎02-11-2023 08:34 AM

Hi and welcome to the community, @Sakhtar93 

What does it say when you tried texting ALL PACKS to 150? Also, what does it say when you text AL to 150?
Chris

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XRaySpeX
EE Community Star
EE Community Star

‎02-11-2023 01:13 PM

In your online MyEE: Home > Plans & Subs > Do More > Get Packs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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