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Stop package subscribe

stanislavzx
Investigator
Investigator

‎01-03-2024 08:58 PM

I would like to stop subscribing to a package using one of my numbers. Please tell me how to do this

14 REPLIES 14
James_B
EE Community Manager
EE Community Manager
In response to stanislavzx

‎02-03-2024 12:16 PM

Please see How Do I Cancel My Contract with EE? | Profile Help | EE for everything you need to know about cancelling your pay monthly plan, @stanislavzx 

Hope this helps. 🙂

James

0 Helpful
stanislavzx
Investigator
Investigator

‎03-03-2024 08:23 AM

@James_B , I'm sorry, but I honestly didn't understand what I should do. It says that I must inform you that I want to cancel the contract, but it does not say how. Could you explain step by step? Thank you

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to stanislavzx

‎03-03-2024 08:25 AM

Hi @stanislavzx,

If you'd like to cancel without switching to another provider, please get in touch with our cancellations team on 150.

Thanks

James

Farzana89
Visitor

‎31-05-2024 11:37 PM

I don’t need this package.  I need to stop this package.  Please stop this package. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Farzana89

‎01-06-2024 12:20 AM

@Farzana89 : Text STOP PACK to 150 from that no.

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0 Helpful