Payment thru 150 text

[gxandrew]

Has anyone had an issue with payment thru 150? I have been paying for my device for the past 2 months thru 150 text billing but when I checked the app, I still owe them the amount! My account is currently suspended but I don’t want to pay it now as I have already paid the last 2 months. 

[gxandrew]

Has anyone had an issue with payment thru 150? I have been paying for my device for the past 2 months thru 150 text billing but when I checked the app, I still owe them the amount! My account is currently suspended but I don’t want to pay it now as I have already paid the last 2 months. 

[Katie_B]

Hi @gxandrew. 

Welcome to the community.

Are you aware if the funds have left your bank? 

Katie

[gxandrew]

Yes. I’ve checked and they have deducted it from my account

[Katie_B]

Thanks for checking @gxandrew. 

Do you have access to another phone?

Our billing team will need to look into this. 

Katie

[XRaySpeX]

You can't owe money on PAYG! You pay by top-up in advance of using it.

When did you previously make a chargeable action?