Payment thru 150 text

gxandrew
Investigator
Investigator

‎31-05-2024 12:56 AM

Has anyone had an issue with payment thru 150? I have been paying for my device for the past 2 months thru 150 text billing but when I checked the app, I still owe them the amount! My account is currently suspended but I don’t want to pay it now as I have already paid the last 2 months. 

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5 REPLIES 5
gxandrew
Investigator
Investigator

‎31-05-2024 12:58 AM

Has anyone had an issue with payment thru 150? I have been paying for my device for the past 2 months thru 150 text billing but when I checked the app, I still owe them the amount! My account is currently suspended but I don’t want to pay it now as I have already paid the last 2 months. 

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Katie_B
EE Community Support Team

‎31-05-2024 08:55 AM

Hi @gxandrew. 

Welcome to the community.

Are you aware if the funds have left your bank? 

Katie

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gxandrew
Investigator
Investigator
In response to Katie_B

‎31-05-2024 09:10 AM

Yes. I’ve checked and they have deducted it from my account

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Katie_B
EE Community Support Team
In response to gxandrew

‎31-05-2024 09:38 AM

Thanks for checking @gxandrew. 

Do you have access to another phone?

Our billing team will need to look into this. 

Katie

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XRaySpeX
EE Community Star
EE Community Star

‎31-05-2024 02:50 PM

You can't owe money on PAYG! You pay by top-up in advance of using it.

When did you previously make a chargeable action?

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