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Stop package subscribe

stanislavzx
Investigator
Investigator

I would like to stop subscribing to a package using one of my numbers. Please tell me how to do this

14 REPLIES 14
Chris_B
EE Community Star
EE Community Star

@stanislavzx   Do you mean an add on ?  If you do you can stop this via your account or my EE app it’s under add ons. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
stanislavzx
Investigator
Investigator

I would like to stop the entire package on one of the SIM cards. To avoid withdrawing money every month.

354-
Star Contributor
Star Contributor

@stanislavzx -If you mean the PAYG Subscription packs, tenth item on that list ->  Setting Up Card Payments on Pay As You Go | Billing Help | EE

XRaySpeX
EE Community Star
EE Community Star

@stanislavzx : Text STOP PACK to 150 from that no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
stanislavzx
Investigator
Investigator

Thank you!!! 

I received a response that the update date has been changed. However, the application displays the update date as March 18th.

James_B
EE Community Manager
EE Community Manager

What was the full response you received, @stanislavzx?

James

@James_B , sms: Hi from EE. We've changed your payment date as you requested. This also changes the date we send your bill and when your allowances refresh. Please visit ee.co.uk/billing to understand how these changes may impact your next bill. Thanks

James_B
EE Community Manager
EE Community Manager

Do you have a pay monthly, rather than pay as you go plan @stanislavzx?

James

stanislavzx
Investigator
Investigator

@James_B yes, monthly.