Something strange

[Tagor]

I bought a SIM card for £10 on special offer. The card included 500 minutes, unlimited SMS, and was supposed to have 20 GB of data. Upon activation, I received an SMS about all of the above, but for some reason there was 8 GB of data instead of 20. But this is not the main problem. I can't call, the machine requires a top-up when I call. But the package includes 500 minutes! How can this be???

[Linzi_H]

Hi @Tagor 

Welcome to the community.

I can see this Pay As You Go offer available to buy here so it's definitely valid. 

Where are you seeing you only have 8GB instead of 20GB? Was it in the text you received, or are you looking at your allowances online/through the EE app?

Are you able to connect to data and send texts, is it just calls you are having some trouble with?

Linzi 

[XRaySpeX]

Look in your online MyEE Add-ons for the other 12GB. Sometimes it doesn't kick in until have exhausted the normal ration.

[Tagor]

Hello.
Yesterday I could send SMS, today this function is gone. I can't make calls, but I can receive them. There is an Internet icon (4G), but I can't download anything from the network. I found out about 8Gb yesterday from an SMS, and it was also indicated in my EE app profile, again as of yesterday. Today the picture is completely different - it shows that standard tariffs are applied to the SIM card and there is no mention of any 500 minutes, 8(20)Gb. I am attaching two screenshots (from yesterday and today)

 

 

. The most annoying thing is that I decided to switch from Vodafone and try the "very" best network in the UK. My impressions, to be honest, have been completely negative from the first day.

[Tagor]

Thanks for the advice, but all the add-ons there are only for money. 🤷🏻‍♂️

[XRaySpeX]

When did you buy & activate this SIM?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Tagor]

Hi. 

I bought a SIM card online on the EE website on 03.12., it was delivered only on 10.12 and then only after I called support, since my contract with Vodafone was ending. So since 10.12. the card has been activated, but in the end - 0.

ALL on 150 gives the following:

Your current balance as of today 08:31 is £0.00. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[Leanne_T]

Hi there @Tagor 

Thanks for coming to the community. 

The account will need to be checked over for you, to do this please call us from any EE phone on 150 or 07953 966 150 from any other phone and the team will be happy to help get this sorted. 

Thanks 🙂

Leanne.