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Sim Card hasn’t arrived

legeto
Investigator
Investigator

‎27-01-2023 06:43 PM

I have ordered a pay as you go SIM card and it has been nearly 2 weeks and I haven’t received my SIM card.

please help me.

0 Helpful
9 REPLIES 9
XRaySpeX
EE Community Star
EE Community Star

‎27-01-2023 07:02 PM

SIMs are sent by Royal Mail 2nd classe post. I just received a letter today 17 days after it was posted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
legeto
Investigator
Investigator

‎27-01-2023 07:31 PM

any other help ? i cant wait forever i need new card as terminating my cotract, thanks

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to legeto

‎27-01-2023 07:33 PM

You don't have a contract. It's PAYG!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
legeto
Investigator
Investigator

‎27-01-2023 07:50 PM

I meant I ended my cell phone contract thats why ordered payg sim card

0 Helpful
Christopher_G
EE Community Support Team
In response to legeto

‎28-01-2023 08:18 AM

Did you put in your 30 days notice to cancel and change to pay as you go, @legeto?

If so, you don't receive a new SIM card, your current one just changes from contract to pay as you go 30 days later.

Chris

legeto
Investigator
Investigator
In response to Christopher_G

‎28-01-2023 01:53 PM

I haven't put notice yet,wanted to get payg card then put notice

0 Helpful
Christopher_G
EE Community Support Team
In response to legeto

‎28-01-2023 01:56 PM

Are you looking to keep the same number, @legeto?

Chris

0 Helpful
legeto
Investigator
Investigator

‎28-01-2023 02:06 PM

no, I want new number.

0 Helpful
Christopher_G
EE Community Support Team
In response to legeto

‎28-01-2023 02:10 PM

OK, thanks for confirming, @legeto.

I'd suggest either calling our Mobile Care team to check the order or pop into your nearest EE store.

Chris

0 Helpful