Remove parental control

Magnon1 · ‎20-03-2023

I want to remove parental control to my device and I'm having difficults

Schockwave · ‎20-03-2023

@Magnon1 , if you are near an EE store and have ID, you could go in there and they should be able to sort this out for you.

I would have thought speaking to customer service, they should be able to change parental control for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Northerner · ‎20-03-2023

Hi @Magnon1

You can change your content settings on your EE app.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Magnon1 · ‎20-03-2023

I tried but I couldn't, could you inform the fields? I already have a registered card.

Schockwave · ‎20-03-2023

@Magnon1 , if you cannot do this yourself, you will have to ring customer service to get this changed.

Are you on a monthly contract or pay as you go? If on pay as you go, I believe you will have to ring customer service to do this, but with a monthly contract you should be able to change the settings either via the EE app or by logging into your account via the website.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Magnon1 · ‎20-03-2023

Hi @Schockwave

My plan is pay as you go, but impossible make this by phone, at the end of the call it says they are having technical problems.

But ok, thanks

Schockwave · ‎20-03-2023

@Magnon1 , if you are near an EE store and have ID, you could go in there and they should be able to sort this out for you.

I would have thought speaking to customer service, they should be able to change parental control for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.