Refund

[Chad9]

I topped up £30 and asked an employee to help me get a better pack and I didnt and the £10 one activated so I have £20 on my account that I could have back as I have this pack untill then end of the month 

[Christopher_G · Accepted solution]

Hi @Chad9 

Welcome to the community.

The credit on your account isn't refundable, you can use that towards your future packs though.

Chris

[jimbob48]

hi do you get a refund of your balance if you are leaving ee? 

[Leanne_T]

Hi @jimbob48 

Credit is not refundable on pay as you go. 

If you are leaving and would like this looked into please call us and the team will see what they can do to help 🙂

Leanne.

[Amzwilso1992]

I want my £20 refunding I didn’t want my pac to restart

[Leanne_T]

Hi @Amzwilso1992 

Thanks for coming here. 

Did you text STOP PACK to 150 before the pack renewed? 

Leanne 🙂