When this is fixed? ADDONS PURCHASE ERROR

[KazLoku2]

Do you have to have a data plan to ad a data add on? I was hopin to add just 10b data or £5 to no plan.

[Mark486]

Same problem. Plenty of credit. Want to add 2GB data get the same message;

"ADDONS PURCHASE ERROR

We're working on fixing this page

Sorry, we were unable to complete your request right now. Please try again later."

Has bee going on for four days. Sought your selves out EE or I'm of to another provider.

[XRaySpeX]

@Mark486 : Visit http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available.

[Mark486]

I can see my usage but when going to buy add on data get the page as reported.

This as been going on for days.

I am far from the first person to report this.

When will it be resolved?

You are going to start loosing customers very shortly.

[Mark486]

I have had enough of this:

No matter which device I use, mobile, two different laptops, 3 different wifi networks. Clearly not a problem at my end. EE do not seem to want to acknowledge that THEY have a problem. 

I will be seeking an alternative network as EE seem either unwilling or incapable of resolving the issue.

[Christopher_G]

Hi @Mark486 

Our support team is aware of the issue and working on a fix. In the mean time, you may be able to add the add-on that you're looking for through our add-on hub, or by calling 150 from your EE phone.

Chris

[rcluckie99]

having the same issues as the rest of the people on this thread none of the links supplied work. 

[zahermoh]

Same issue here

[Leanne_T]

Hi @zahermoh 

Are you trying to purchase a data add-on or a pack? 

Leanne.

[traderbean]

Absolute shambles trying to buy an add on. When are you going to fix this issue EE?? 

[Jones87]

Data add ons still not working since last Friday. How can I add more data if this isn't working?