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Re: How can I speak to someone at EE

RAINBOWSHOES
Investigator
Investigator

Losing the will to live trying to actually talk to a customer advisor.  😒😒😒

14 REPLIES 14

After the code is entered and bill payer confirmed it goes straight to an error saying it cant link right now. I have tried several numbers to speak to CS but none are agents just number prompts, there is no option to speak to anyone directly and no conversation button for live chat on any browser ive tried.

Christopher_G
EE Community Support Team

If you follow the options for technical support, you should be able to speak to someone, @Dizzydolphin 

Chris

I'm sooooo with you!!! Can't even find a chat bot now. Dreadful. Gona check out other networks since this recent change.

There's noone there anymore. I just spent 20mins going round in circles on automated. The recent change is DREADFUL. And I'm looking for another network. I've been with you for 15yrs too.

My problem is that I topped up £10 yesterday but it didn't renew my pack automatically as it states. So I've used £10 in 1 day. No, sorry, that is not on. It states "you need to top up £10 so your pack can automatically renew" and it didn't.

I guess the idea is that if I can't rectify it I will just cough up another £10 then you double your money. No. That's not happening. If I cant rectify it I'm getting a new sim n giving my money to a different  company who WILL speak to me. Then you have lost a longterm customer.

XRaySpeX
EE Community Star
EE Community Star

@PinkyPie : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP