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why is it that I cannot topup online ? The card number cannot be entered.

Guest07
Investigator
Investigator

‎25-01-2024 05:22 PM

Can someone please help. I try to top up online via the website. I cannot enter my card number because the space is blanked out. 

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎25-01-2024 05:32 PM - edited ‎25-01-2024 05:32 PM

Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Guest07
Investigator
Investigator

‎25-01-2024 06:20 PM

Thank you for the suggestion. However it doesn't work. The space for credit card number is blanked out. I really don't understand how Ee could be so inconsiderate.

0 Helpful
Christopher_G
EE Community Support Team

‎26-01-2024 07:54 AM

Hi @Guest07 

Could you try on a different device or browser please? I've tested and it seems to be working for me.

Thanks

Chris

0 Helpful
Guest07
Investigator
Investigator
In response to Christopher_G

‎26-01-2024 12:29 PM

Thank you Chris for your answer. However i still cannot top up with the latest version of Chrome. Obviously Ee just isn't interested in solving this issue,which maybe customer specific. I will move on to another brand PAYG.

0 Helpful