How can I speak to someone at EE

[RAINBOWSHOES]

Losing the will to live trying to actually talk to a customer advisor.  😒😒😒

[XRaySpeX]

Try calling CS on the Freephone no. in my sig. It'll cost you 25p a call.

[RAINBOWSHOES]

Hi, I just wanted to choose a £5 pack this month, last month I made the mistake of choosing a £10 pack which I didn't really need, and wanted to go back. I thought I'd chosen it, so texted a friend, which I thought was using one of my 200 texts in the pack, but wasn't. EE wouldn't refund me 15p so I'd be able to have the £5 pack, so now I've topped up £5.15 making my balance now £10.00. I texted 'stop pack' before this, and it still automatically selected the £10 pack...I'm seriously sick of this awful, poor CS, used to be able to speak to a real person for queries like this. 😒😒😒 Been a customer for absolutely ages, back when it was called one2one, then T-Mobile, now EE, so over 25 years! 

Giff gaff give you so much more for a quid or two more, and I can't believe I haven't moved to them. 😟

[XRaySpeX]

Text PACK05 to 150 followed by NOW to 150.

[RAINBOWSHOES]

I did this, but wasn't quick enough, I'd been automatically given the £10 pack, even though I'd been on the ee website to choose the £5 pack a moment before, and texted Stop pack also, so it wouldn't automatically renew. 😒 

I know £5 a month isn't much, but I don't need more than that as I get free WiFi at home and at work. Why is it so difficult to do anything with EE? 

[Leanne_T]

Hi @RAINBOWSHOES

Thanks for coming to the community. 

Please give our pay as you go care team a call on either 150 or 0800 079 8586 and they will be able to help you with the pack.

Thanks 🙂

Leanne. 

[Dizzydolphin]

This is absolutely ridiculous. I join just yesterday bought a pack and still cant link my phone or make a call. No live chat no live CS so what are we supposed to do if we cant link our phone to sort it ourselves? Never known anything as bad as this. 🙄

[Katie_B]

Hello @Dizzydolphin. 

Welcome to the community. 

Does your phone show you are connected to the EE network?

Are you able to receive calls?

Speak soon, 

Katie

[Dizzydolphin]

Hi Katie,

Yes it shows EE sim being active but thats about it. Cant link through the app or website. 

[Christopher_G]

What happens when you try to link it, @Dizzydolphin? It could be worth giving our Mobile Care team a call to see if they can do it from our side for you.
Chris