I'm having exactly the same issue. I enter the phone number to register it and get the error "Sorry, you can only associate a number for an EE Consumer or Small Business plan. If you're having trouble, call 150 from your EE phone. More ways to get in touch >" It's a new SIM card for pay as you go. Not switching from any other account. And when I click on 'top up' it asks for the phone number and gives the exact same error message.
I'm having the same issue. Just received a new SIM today, and tried to activate it and got the same error message. My phone does not get a signal either.
Yeah, it just doesn’t work. There’s lots of people on this forum reporting this error going back years and NO solutions offered from EE. Worse - when you try and access their “help” via phone or chat you get the SAME error message when you enter the phone number.
EE can’t be bothered to fix this. Cut your losses and got to O2 or another competitor. That’s what I’ve done to resolve this.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
