Problem with add Minutes

[Moker]

I topped up my account with 10 pounds. Under the Home tab, I selected "manage your plan." In the "Your allowances" field, I selected Get an add-on in Minutes but for the past 2 days I have been seeing in this tab "ERROR TO PURCHASE ADDRESSES.
We are working to fix this page. In the meantime, find help at ee.co.uk/help" is this a known problem?

[Leanne_T]

Hi there @Moker 

Thanks for coming here 🙂

When was the last time the SIM card was used to make a chargeable call or text?

Before the top up of £10, when was the last time you topped up? 

Leanne.

[XRaySpeX]

Try texting ADD MINS to 150 instead.

[Moker]

I wanted to do it for the first time

[XRaySpeX]

So what's stopping you?

[Leanne_T]

Hi @Moker 

Have you tried sending the text as @XRaySpeX advised? 

Can you text BALANCE to 150 and let us know the full reply?

Leanne.

[Moker]

When I click “download add-on” in the DATE, MINUTES, TEXT tab I get the ifnormation “ADD-ON ERROR.
We are working on fixing this page. In the meantime, find help at ee.co.uk/help”

[Moker]

I can't do it, it receives a message sending error. The range has all full dashes. When I call my wife on a Polish number, I hear a signal but my wife does not receive the call.

[Leanne_T]

Hi @Moker 

Are you in the UK? 

Before this time, how long ago did you last use the SIM card to make a chargeable call or sent a text?

Leanne.

[Moker]

At the moment, no.

Unfortunately, but I don't remember. I wanted to recharge my account for the first time. Previously, I only received text messages

Can't the credit I've recharged be used to purchase minutes?