Pay as you go accidental purchase

LeonHarris1
Visitor

‎30-08-2024 08:16 PM

Hiya how do I cancel my pay as you go? I accidentally purchased it, the reference number I was given doesn't work on the website, the EE team I called on the phone can't help, and there isn't a live chat. I Can't find where to cancel it and needs to be cancelled asap

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎30-08-2024 08:20 PM

@LeonHarris1 : What are you trying to cancel? The purchase of a new SIM or the purchase of a PAYG pack for your existing SIM? 

What reference number are you talking about?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Schockwave
EE Community Star
EE Community Star

‎31-08-2024 11:41 AM

@LeonHarris1 , there is no live chat for pay as you go. If you need to cancel, then you would have to ring customer service and see if they can do that.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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