PAYG Data Sim for Ipad Mini not working

kobie1
Contributor
Contributor

‎01-12-2022 11:10 AM

Hi

 

I have a new Ipad mini 6th generation. I bought an EE data sim and I have tried everything but am unable to make it work. Any help would be appreciated.

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20 REPLIES 20
XRaySpeX
EE Community Star
EE Community Star

‎01-12-2022 11:36 AM

Where did you buy the SIM & how much did you pay for it?

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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kobie1
Contributor
Contributor

‎01-12-2022 05:23 PM

Do I have to put Sim in phone to Text AL ?

 

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XRaySpeX
EE Community Star
EE Community Star
In response to kobie1

‎01-12-2022 05:28 PM

Presumably you do if the iPad it's in can't do texts. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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kobie1
Contributor
Contributor
In response to XRaySpeX

‎02-12-2022 10:02 AM

It says nil balance . Must have bought a dud sim I suppose

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Leanne_T
EE Community Support Team
In response to kobie1

‎02-12-2022 10:55 AM

How much did you purchase the SIM card for? @kobie1

Does the reply show you have a data allowance to use?

Leanne.

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kobie1
Contributor
Contributor
In response to Leanne_T

‎02-12-2022 11:33 AM

I paid about £20 for 6GB over 90 days.

It just says my balance is £0

 

 

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Leanne_T
EE Community Support Team
In response to kobie1

‎02-12-2022 11:41 AM

Hi @kobie1

Can you text BALANCE to 150 and let me know the full reply? 

Leanne.

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kobie1
Contributor
Contributor
In response to Leanne_T

‎02-12-2022 12:23 PM

When I put Sim into iPhone I get no service

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Leanne_T
EE Community Support Team
In response to kobie1

‎02-12-2022 12:25 PM

In this case, please call us on 150 or 0800 079 8586 and the team will get this looked into for you @kobie1

Leanne.

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