Can't register sim and pay as you go credit missing

aelyaen · ‎07-12-2022

So I am trying to add a pay as you go sim card to my account but I keep getting errors. I also tried topping it up with £5 credit and the payment was taken yet calling 150 says the balance is £0.

Where has the money gone?

How do I add the sim to my account?

I used to use the sim a few months ago to receive texts and wanted to give it to my kid for emergencies.

Thanks for the help!

aelyaen · ‎07-12-2022

Customer Service just told me the sim had been cancelled and they would refund me. I guess too much time had passed.

Thank you for your help.

View solution in original post

XRaySpeX · ‎07-12-2022

Could your credit have bought your Pack?

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

aelyaen · ‎07-12-2022

Customer Service just told me the sim had been cancelled and they would refund me. I guess too much time had passed.

Thank you for your help.