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OkOk now what? On vacation in UK. Bought "PAY AS YOU GO' ee £10

FeelingRipped
Explorer

‎28-10-2024 09:38 PM

Unlocked my samsung j7 crown and replaced the track phone sim with this one, started the phone.. and no connection instruction no network. Read something that seemed to imply I had to wait 24 hours (!) For a message of instruction to show-up but nothing after several days. So **bleep** did I just get ripped-off?????

0 Helpful
3 REPLIES 3
FeelingRipped
Explorer

‎28-10-2024 09:40 PM

Oh, btw, I'm not going into any damn store to physically fix this.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎28-10-2024 10:39 PM

@FeelingRipped : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

‎29-10-2024 10:42 AM

Hi there @FeelingRipped 

Thanks for coming to the community. 

Do you have any signal showing on the device? 

Can you try texting AL to 150 as @XRaySpeX has advised and let us know the full reply?

Leanne 🙂