I cant top-up my phone and cant recieve texts.

[Hadyahfaroqy01]

Hi everyone, my phone isn't receiving texts and I can't top-up my phone. I think EE has given my phone number to someone else as I can't call,text or recieve messages! What's the point of even having a phone if you can't do any of those!!

[XRaySpeX]

@Hadyahfaroqy01 : Where are you? When did you last use that PAYG SIM?

[Hadyahfaroqy01]

I'm located in the UK and I haven't used my PAYG sim card at all.

[XRaySpeX]

How long have you not used it? When did you get it? 

[Hadyahfaroqy01]

I have never used Mobile data or credit and i got my SIM card in December 2022

[SimonR_43]

If you’ve never used it it might now mean the number is dead as not used, you might need a new sim 

[XRaySpeX]

Your PAYG SIM has gone into hibernation & then been completely deactivated due such a long period of non-use. 

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then had a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.