New pay & go sim

[DB931]

Hello, 

I purchased a pay as you go sim on the EE Website, it arrived and all set up, however the £20 subscription pack hasn’t been applied? 
I activated the sim yesterday so will this be applied soon? I did try and call and I was expecting a call back from the technical team but nothing 😬

thank you! 

[Leanne_T]

Hi @DB931 

Please try calling us again on 150 and select option 1, option 2, the team will get this looked into for you. 

Leanne 🙂