New pay & go sim

[DB931]

Hello, 

I purchased a pay as you go sim on the EE Website, it arrived and all set up, however the £20 subscription pack hasn’t been applied? 
I activated the sim yesterday so will this be applied soon? I did try and call and I was expecting a call back from the technical team but nothing 😬

thank you! 

[XRaySpeX]

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[DB931]

 this is what it says.. but when I purchased I paid £20 for the 50GB DATA and unlimited calls/texts? 

[XRaySpeX]

You have no pack. You paid £20 at the time you ordered & have you since topped-up with £10 of which you spent £1.20 on something else?

Where are you?

[DB931]

I haven’t topped up since purchasing. It says I have no data. 

[DB931]

I haven’t brought anything else either? 

[XRaySpeX]

You might have made some chargeable calls or texts.

It says you topped up with only £10, not £20.

[DB931]

This is  what was ordered? 

[XRaySpeX]

Is the date given the date of purchase?

[DB931]

I purchased the sim on 5th august