New SIM cannot be activated

[BPaddon]

I've recently received an EE SIM after moving away from another provider, however the steps to activate the SIM do not appear to be correct in the support section/emails I've received/letter that came with the SIM card?

I've put the new SIM into my phone, it's come up as EE so it's definitely in the phone correctly, but it has no service, which means I cannot receive the text to activate it, nor can I phone 150 to get through to support *and* the live chat on this website is not available.

I'm trying to activate the 20GB £10 pack and somehow between the many redirects on this website I was able to pay £10 to 'top up' through MyEE as directed by my email, but it's still not working and I'm wondering if I've just thrown money away?

What does EE need me to do to start using their product?

[Jon_K]

Hi @BlairEE1 

You can chat using the char feature on our Contact Us Page.

If it's not working you may need to try another browser.

Jon

[BPaddon]

Just to confirm then, if you go to https://ee.co.uk/contact-ee/technical-support/mobile you can see that the 'Message Us' section is available and working?

[BlairEE1]

Yes, the message is appearing but clicking it produces this message:

Messaging is currently unavailable. We apologise for any inconvenience caused.

[XRaySpeX]

Live Chat is not available on PAYG.

[BPaddon]

Is this ever likely to change? Find it strange that for issues in regards to lack of service, calling and receiving texts that there'd be no Support alternative to calling?