My EE simcard is inactive

[miladweap]

I have not topped up my simcard for 6 month - no activity - today I topped up 5$ - but my sim is still not active - and I can not call EE or Send Text - help me reactive that again . With love Thanks . 

[Mod edit: personal information removed]

[bristolian · Accepted solution]

Posting your email address on an internet forum is an open invitation for spammers to contact you - I'd suggest editing that ASAP unless the site admins beat you to it.

There are details on how to reactivate a hibernated PAYG SIM on https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-... 

[XRaySpeX]

Sounds like your PAYG SIM may have gone into hibernation due to non-use. 

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[miladweap]

I topped up yesterday. And still not active. Also can't call EE. 

[XRaySpeX]

When it's gone into hibernation it's too late for topping up to reactivate it. You still need to call CS.