I purchased an EE SIM pack yesterday, and it seems like I made a bad decision.
First, I attempted to link my number to the My EE app, but kept receiving an error message that said, "We're having trouble linking your products." I tried using both the web browser and the phone app, and the issue persisted on both platforms.
According to information I found on a forum, one can manually top up by calling "150" to activate the service. I had bought a £15 pack, and after loading £15, the internet, calling, and texting services worked—until today. Suddenly, my internet and calling services stopped working. When I tried calling 150, the system informed me that I didn't have enough balance to make the call and suggested that I top up.
I texted BALANCE or AL to 150, and this was the response I received:
Your current balance as of today 19:14 is £0.00. You have unlimited minutes, unlimited texts and 49.0GB remaining until 15/10/2023 for your £15 Pack. Your remaining data includes of rolled over data. Your last top up was £15.00 on 14/09/2023 at 23:28. For more info on your packs, add-ons or free boosts, go to the My EE app or ee.co.uk/MyEE
For info on our other Text Services, reply HELP or go to ee.co.uk/textservices
