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Issues with credit

Paulrcp1
Explorer

 Anybody else having issues with credit? I can’t call 150, telling me insufficient credit, I have 12.6 GB of data but won’t connect to internet on 4G, it’s doing my head it! 

86 REPLIES 86

I know it should be, that’s my issue, it’s not lol I’ve rebooted, flight mode on and off, WiFi on and off, everything 

i can call out again now but the data isnt 

Paulrcp1
Explorer

On hold for 20 minutes and then they cut me off!!!!!! 

useless network, glad it’s only pay as you go, I’ll switch elsewhere 

They’re a joke 

@Natdoug35 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
XRaySpeX
EE Community Star
EE Community Star

@Paulrcp1 , @claireybear86 : There seem a lot (8 I make it) similar in last 3/4 hr. all PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

mines just all come back on 

@XRaySpeX yeah i spotted a few, mine is all back to normal now so hopefully everyone else is sorted. nightmare when you have to sometimes work from your phone

YvonneHo
Visitor

I have the same issue, can’t connect to internet.

XRaySpeX
EE Community Star
EE Community Star

@Reha2244 , @Sam2114 , @Natdoug35 , @mustafah011 , @Ahmedhassaan , @Schalke24@Ajjaf  : There seem a lot (8 I make it) similar in last hour, all PAYG not working when they have plenty of allowances & credit. I have merged them so you all know what's going on.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP