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Issues with credit

Paulrcp1
Explorer

‎15-09-2023 07:20 PM

 Anybody else having issues with credit? I can’t call 150, telling me insufficient credit, I have 12.6 GB of data but won’t connect to internet on 4G, it’s doing my head it! 

86 REPLIES 86
Ajjaf
Visitor
In response to YvonneHo

‎15-09-2023 08:16 PM

I have already subscription pack why I have no internet connection 

0 Helpful
Dncrazyd
Investigator
Investigator
In response to YvonneHo

‎15-09-2023 10:19 PM

Hi I’m a pay as you go customer. But every time I go to make a call , send a text or surf the internet I’m not allowed . I get get told I have no funds left . But if I log into my account from another device and look at my account if says I have unlimited calls and texts and 5gb of data left . Is anyone else having the same problem 

0 Helpful
rhons71
Investigator
Investigator
In response to YvonneHo

‎15-09-2023 10:21 PM

I have a 4Gee WiFi mini. I use it when I go on holiday in the UK. Just top up £20 for 5GB.  Within 1 hour, no internet connection and I have 4.6GB left. 

Why isn't it working and I leave tomorrow for home and the GB with be wasted as only valid for 30 days. The 4gee WiFi mini is being ditched, rubbish or EE awarded the rubbish connection???

0 Helpful
Dncrazyd
Investigator
Investigator
In response to YvonneHo

‎15-09-2023 10:23 PM

Hi I’m a pay as you go customer. But every time I go to make a call , send a text or surf the internet I’m not allowed . I get get told I have no funds left . But if I log into my account from another device and look at my account if says I have unlimited calls and texts and 5gb of data left . Is anyone else having the same problem 

0 Helpful
GotRobbd
Contributor
Contributor
In response to Dncrazyd

‎15-09-2023 10:24 PM

Hey, you're not alone here. Got the same problem now, my data connection suddenly dropped and now I'm asked to sign in to the network or whatever. It assumes I don't have data, but if I click on that sign-in thing, it says that I have a data plan active.

GotRobbd
Contributor
Contributor

‎15-09-2023 10:40 PM

Seems like the problem is solved, I can connect to the internet again. Maybe there was an outage or something like that. Or maybe the network just needed a small nap.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Ajjaf

‎16-09-2023 08:58 AM

Hi @Ajjaf,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

James

Jessmarku
Visitor

‎16-09-2023 10:35 AM

Yes!!! I have 30gb data and unlimited minutes and won’t let me make any phone calls and won’t connect me to internet either. I thought it was just me 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Dncrazyd

‎16-09-2023 10:49 AM

Hi @Dncrazyd,

Welcome to the EE Community. 🙂

Are you still seeing the same issue this morning?

James

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Jessmarku

‎16-09-2023 10:56 AM

Hi @Jessmarku,

Welcome to the EE Community. 🙂

What response do you get if you text BALANCE to 150?

James

0 Helpful