Issues with credit

Paulrcp1 · ‎15-09-2023

Anybody else having issues with credit? I can’t call 150, telling me insufficient credit, I have 12.6 GB of data but won’t connect to internet on 4G, it’s doing my head it!

XRaySpeX · ‎17-09-2023

@Axeus , @Adrian252 : It would seem to be the same issue as the rest of these.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎18-09-2023

Is yours working now, @Adrian252? Could you try restarting your device please?

Chris

Adrian252 · ‎19-09-2023

Yes working now.

Dncrazyd · ‎02-10-2024

I can’t find where to speak to someone but I’m now into my second day without and phone signal I’m wondering if you could help

XRaySpeX · ‎02-10-2024

@Dncrazyd : This is a whole year later. What's happened since & particularly 2 days ago?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Dncrazyd · ‎03-10-2024

Well I’m currently at home with know phone signal at all I’m now into my third day . I was able to call and speak to someone when doing my school run this morning who said there is a problem in my area . But the problem I have is I have two children who are at school and if something was to happen to them the school have no other way to contact me as I have no signal

Peter_W · ‎03-10-2024

Hi again @Dncrazyd.

We'll always aim to get any issues in the area sorted out as soon as we can, but in the meantime if you have WiFi available at home, you may be able to keep connected via our WiFi Calling service.

This uses your home broadband connection in place of the normal cellular signal to carry your calls and texts, but otherwise your phone works in exactly the same way it always would.

Peter