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I ordered a 5 pound pack I don't want hoe do I cancel it so my 15 pack starts da

Whateverjusthel
Visitor

I ordered a 5 pound pack of data I don't want how do I cancel it so my 15 pack starts today please many thanks 

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@Whateverjusthel : If you've already bought the £5 pack, you got it & you can't undo it. If you want to replace it now, rather than wait for it to expire, then text STOP PACK to 150, top-up to at least £15, buy the £15 pack by texting PACK15 to 150 & then text NOW to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

@Whateverjusthel : If you've already bought the £5 pack, you got it & you can't undo it. If you want to replace it now, rather than wait for it to expire, then text STOP PACK to 150, top-up to at least £15, buy the £15 pack by texting PACK15 to 150 & then text NOW to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP