How to find out how many texts I have left in my weekly allowance

RichH3 · ‎14-08-2023

Until recently, I just rang 150 and I almost immediately got a text telling me how many texts I had left in my allowance. For some days this service hasn't worked! - very inconvenient! I really need this info, and regularly! - anyone know how I can get it? Thanks.

RichH3 · ‎15-08-2023

Thanks again. I think the problem is that my weekly contact package seems to have somehow disappeared and I'm being charged for all texts and calls - so I'm ringing them to try to find out what's happened.

XRaySpeX · ‎15-08-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

RichH3 · ‎15-08-2023

I rang the number and it said they'd send me a text with instructions on how to receive a call for tech support - but no text came through. So I tried again - and again no text. No idea how I can sort this problem out. Totally exasperated.

Christopher_G · ‎15-08-2023

Were you able to speak to someone when you got through, @RichH3?

Chris

RichH3 · ‎15-08-2023

I didn't get through - the voice said if I waited to speak to an advisor on that call it would be charged at the normal rate for calls, and I just can't afford that, alas. Also don't feel I should be paying through the nose to sort out a problem that's not of my making. I'll try going to the local ee shop in the morning! - maybe they'll be able to sort it.

XRaySpeX · ‎15-08-2023

Calling CS on PAYG only costs 25p per call.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

RichH3 · ‎16-08-2023

Well I'm now told that the problem is that I have an old 3G Nokia, and the weekly contract I used to have is being closed down - so I need to buy a 4G phone - that's what the people in the ee/BT shop told me, anyway! Does that sound right?

James_B · ‎16-08-2023

That's right @RichH3

Please see We’re Switching Off Our 3G Network (ee.co.uk) for more information on how to switch to a 4G plan and phone.

Hope this helps.

James

RichH3 · ‎17-08-2023

Problem solved - I bought a new Nokia 105 4G phone, and immediately my regular weekly pack is working again - pheew! Thanks for your help, all.

James_B · ‎17-08-2023

That's great @RichH3

Thanks for keeping us updated. 🙂

James