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How can I contact EE for help. Email would be the best if possible.

MustardC
Contributor
Contributor

‎09-09-2023 01:44 PM

I can't get into my PayPal account as it is trying to send a 2FA to my EE number. My EE nuumber is either paused or disabled. I just added £5 of credit and got a txt saying it was applied. I can't send or receive a txt. Send or receive a call. I tried to call the help line from another phone, it asked me to enter the number I wish to discuss, then tells me it isn't in the list.

I appear to be completely locked out of paypal and EE. Mint.

Any ideas appreciated,

Thanks.

0 Helpful
11 REPLIES 11
MustardC
Contributor
Contributor

‎30-09-2023 02:15 PM

Got an Email, everything is sorted. Apparently the number was paused and should have automatically un-paused when I put the credit on it. For some reason it didn't.

 

 

0 Helpful
Katie_B
EE Community Support Team
In response to MustardC

‎01-10-2023 07:00 AM

Thanks for coming back and letting us know @MustardC. 

Katie

0 Helpful