Help

Mehmed1993 · ‎04-06-2025

Hello i just ordered pays go sim car for 15£ online EE last friday and today i received my sim card problem is i cant call any numbers all time say i dont have a credit i can only txt and i have data?

Leanne_T · ‎05-06-2025

Hi @Mehmed1993

As @Michael_D has advised, if you're unable to make calls we would need to get this looked into.

Please call us from any other phone and a guide will be able to check the account and see why you're unable to make calls. You can also pop into an EE Store and a guide will help with the pack 🙂

Please let us know how you get on.

Leanne.

View solution in original post

XRaySpeX · ‎04-06-2025

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Mehmed1993 · ‎04-06-2025

hi i've bught a plan for 15£ and the data and messages are working however the phone calls are not working

XRaySpeX · ‎04-06-2025

So you said earlier. Now do the AL I requested.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Mehmed1993 · ‎04-06-2025

it say your current balance as of today 13.22 is 0.00 for more info on your packs addons or free boost go to the ee app or ee.co.uk

XRaySpeX · ‎04-06-2025

You don't have any pack to use data or make calls or texts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Mehmed1993 · ‎04-06-2025

earlier when i received my sim card and put my phone sim i received message it say Hi from EE thanks for buying a 15£ pack you get unlimited calls text and 25gb of data your allowance starts as soon as you make a call or text

Mehmed1993 · ‎04-06-2025

anyone can help me with this ?

Mehmed1993 · ‎04-06-2025

Hello i just ordered and pay it 15£ for a pack i received today my sim card but does i cant call only i have data and message please someone help me?

Leanne_T · ‎04-06-2025

Hi there @Mehmed1993

Thanks for coming to the community 🙂

Are you calling UK mobile and landline numbers?

Have you registered for an EE account? If so, do you have a pack showing in the EE app/account online?

Speak soon.

Leanne.