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Mehmed1993
Investigator
Investigator

‎04-06-2025 12:44 PM

Hello i just ordered pays go sim car for 15£ online EE last friday and today i received my sim card problem is i cant call any numbers all time say i dont have a credit i can only txt and i have data?

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Mehmed1993
Investigator
Investigator
In response to XRaySpeX

‎05-06-2025 01:23 PM

and where i pay this 15£ pack money if i cant call anyone ?

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Leanne_T
EE Community Support Team
In response to Mehmed1993

‎05-06-2025 03:59 PM - edited ‎05-06-2025 03:59 PM

Hi @Mehmed1993 

As @Michael_D has advised, if you're unable to make calls we would need to get this looked into. 

Please call us from any other phone and a guide will be able to check the account and see why you're unable to make calls. You can also pop into an EE Store and a guide will help with the pack 🙂

Please let us know how you get on.

Leanne.