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Getting no service

sketch101
Contributor
Contributor

‎16-10-2023 10:28 PM

Tried the same sim card in 2 devices and get no service. it registers that there is a sim card so I dont understand

0 Helpful
12 REPLIES 12
James_B
EE Community Manager
EE Community Manager

‎17-10-2023 08:29 AM

Hi @sketch101,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

Are any other EE users experiencing issues in your area?

James

0 Helpful
sketch101
Contributor
Contributor
In response to James_B

‎17-10-2023 07:29 PM

pay as you go

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to sketch101

‎17-10-2023 10:30 PM

@sketch101 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
sketch101
Contributor
Contributor
In response to XRaySpeX

‎18-10-2023 09:02 PM

I messaaged support and was told they couldnt reactivate my payg sim unless you go to a store. Problem is I dont live near any and desperately need this number because it has all my verfication codes and messages.

Not looking good, hopefully I have time

0 Helpful
sketch101
Contributor
Contributor

‎18-10-2023 09:06 PM

How can I do this without going to a store, I dont live near any and dont drive. 

It has all my verfication codes to log into everything what also makes this a little harder as I cant login to much right now

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to sketch101

‎18-10-2023 09:26 PM

You should be able to phone CS to get your PAYG SIM reactivated providing it hasn't been in hibernation for more than 3 months.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team
In response to sketch101

‎19-10-2023 08:39 AM

Hi @sketch101 

How long ago was the SIM card last used? 

Did the team advise why they were unable to reactivate the SIM card when you got in touch? 

Leanne 🙂

0 Helpful
sketch101
Contributor
Contributor
In response to XRaySpeX

‎19-10-2023 07:10 PM

I spoke to them in chat and they said they couldnt help unless I go to the store.

 

Will it be different if I ring?

0 Helpful
sketch101
Contributor
Contributor
In response to Leanne_T

‎19-10-2023 07:11 PM

It stopped working a few days ago.

 

I was topping it up but was using it

0 Helpful