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Community Activity
Security Camera not connecting
I came across from BT to EE a few months ago. I have a EUFY s340 camera fitted to the garage wall about 35ft from my router (EE Smart Hub). It has been working satisfactorily with the old BT router and the new EE one, up until about 3 weeks ago. Have...
Smart Hub Pro WiFi 7 connection problems with many devices
I have recently had my service activated using the Smart Hub Pro and the WiFi7 extenders. However I am finding the WiFi on the Smart Hub Pro virtually unusable, so much so I have had to go to back to using my old BT SmartHub2 and its extender discs a...
EE Speed Test Function
We are a new customer to EE. Just wanted to check the broadband speed for our product. Sent on a wild goose test from the Router admin screen to the App, no such function exists as of 24/6/25. This was confirmed by EEGuide Aman who was very helpful ...
My EE login issues - still?!
Why can I still not login to My EE, after a week of trying to log in and download an invoice?I've been told to clear my cache, use a different browser - I've done all of these, and I still can't gain access to the account!Absolutely ridiculous!What i...
EE App not working
The EE app and website are not working. An error message shows that says there is a problem. Have been an EE customer for years and not experienced this before. Have uninstalled and reinstalled, cleared the cache. This has been going on for a week no...
Charges for roaming
HelooI have got charged extra charges when I spoke to them they said it is the roaming charges for answering the call from other country. I have opted out from international calling if that is the case I should not get any incoming calls as well. I a...
LCD replacement without screen damage
I accidentally dropped my Samsung S24 Ultra then the LCD damaged with black and white screen. There are times that my wallpaper appears but with lines then gradually turning into black screen. How much it cost for the LCD replacement without screen d...
EE Perk NHS
Can anyone confirm if NHS pensioners can avail of EE Perk? I have tried uploading pension statement and BLC card but i get message back "Unfortunatly your document has failed our verification process".
BT and BT EE are an embarrassment - Billed for one account that wasn't mine
I now have to phone EE which is BTI started a new contract with BT which I cancelled due to not being promised what I received 28meg speed max!! It never even got to 20, So I spoke to BT and was told I could try out EE on a monthly pay to use basis a...
B Sony and Apple scam payments
Hi all, I've had a huge issue today. A bill for over £200, services were billed from both B Sony and Apple.EE take no responsibility, though they have been helpful to a point. I first called Sony, they have informed me that they are dealing with hund...
