Disconnected from receiving messages from abroad. Just topped up but still not r

[Arr89]

I have recently been disconnected from receiving messages on my EE pay as you go number from abroad. 

I need the texts for verifications - I found out that it was because I hadn't topped up since around May/June 2023. I just topped up but nothing has changed. My online profile says active, the number is still there. I received nothing about being disconected. 

I need the number for verification codes. 

Is there's a way I can get this working or use this number as soon as possible? 

Assistance would be appreciated, 

Thank you

[Chris_B]

@Arr89  You need to read THIS 

[XRaySpeX]

Very likely like you've lost your your PAYG SIM & no. for good if you haven't used it for over 10 months.

When did you previously use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.