Cut off from a pay as u go

[TeeRathbone20]

this is rediculous no other company will stop the account without speaking to the customer first, i moved over here because i thought it would be an upgrade but really it isn't u have to keep adding money for ur phins number to work, absolutely stupid, how am i supposed to access my money when my phone number doesnt work. u guys have for till the end of the month or u guys are paying my rent i dont mind going to court over this that 2 grands of bills im not able to pay because of this

[James_B]

Hi @TeeRathbone20,

Welcome to the EE Community. 🙂

A series of automated texts are sent to your phone number before an account enters hibernation.

If your account has been out of use for less than 273 days, you can reactivate it by calling Customer Care.

Find out more in What is pay as you go and flex hibernation, and how do I stop it?

Hope this helps.

James

[TeeRathbone20]

this is a shambles ive got some saying 78 days some saying 179 days and u told me 273 days, nobody tried to contact me to ask and no other service has put me into a hold state as im gonna call it because i haven't put money on my sim.

reactivate my number so i can pay my bills

[TeeRathbone20]

how am i supposed call anyone if ive been cut off the only number i can get through to is 150 and it says theyll call me back and they cant because im cut off 

[Schockwave]

@TeeRathbone20 , if you have Skype, you can ring EE for free or use another phone to ring for free:

https://ee.co.uk/contact-ee/account-billing/mobile

[TeeRathbone20]

so lets go under the pretence of ive just moved out so no wifi need to rely on my 'Data' and download another app to deal with the issue that ur company has created fix ur issues 02, 3, virgin media and vodafone have never done this to me explain why this procedure is even in place

[Schockwave]

@TeeRathbone20 , most us here are customers like you, this is a public forum, not customer service, and we are trying to help you where we can.

[TeeRathbone20]

back to 3 it is ye its a little more expensive but this problem doesnt come up at all im not angry at u dont get me wrong thanks for taking the time out ur day im angry at the company its such a black hole full of loopholes and shambolic thoughts on how to run a company its rediculous. i am sorry if i upset u in anyway

[James_B]

Hi @TeeRathbone20,

You can view the full hibernation timeline in What is pay as you go and flex hibernation, and how do I stop it?

To contact Customer Care, you can call 0800 956 6000 from any phone.

Hope this helps.

James

[TeeRathbone20]

Ive already got a new sim card in my phone im turning the notification for the emails and the webpage off.

im not using a service who thinks that deactivating a sim while its still in use without contacting the owner.

0 contact at all and the company makes the decision to terminate a perfectly fine sim card.

i was interested by the 'lower' price than most the competitors but the other services that come along with that are rediculous.

if i ever refer anyone to EE it will most definitely be mistake. this company is a joke and im happy to wipe my hands clean of all of this and never trust EE as a service again