Content lock

Mclarke8451 · ‎05-11-2022

How to turn content lock off

Lucky722611 · ‎15-12-2022

I'm pay as you go

XRaySpeX · ‎15-12-2022

@Lucky722611 : On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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CarlMiles63 · ‎23-12-2022

Yes I. On pay as you go

Jon_K · ‎23-12-2022

Hi @CarlMiles63.

On pay as you go you'll need to call our Customer Care team or visit your local EE Store to remove content lock.

Jon

Preeceygirl36 · ‎05-03-2023

How do I turn my content lock off

Jon_K · ‎06-03-2023

Hi @Preeceygirl36

Welcome to the community.

Are you on pay monthly or pay as you go?

Jon

Dannyb1980 · ‎29-04-2023

I visited in store today and after an hour I could access some sites that require age verification but the content lock has not been removed.

James_B · ‎29-04-2023

Hi @Dannyb1980,

Welcome to the EE Community. 🙂

It sounds like your content lock settings have been changed to moderate, rather than turned off.

James

cleggy420 · ‎03-11-2023

How do I take my adult lock off I got my id an debit card

Leanne_T · ‎04-11-2023

Morning @cleggy420

For details on changing the content lock, please see How Do I Turn On Parental Controls on My Device? Help page.

Leanne 🙂