Can’t call in the UK and customer services

[CristinaC123]

Hello all,

I am outside of the Uk in the EU and have kept my UK number and topped up /made calls to the Uk regularly. Now if I try to call someone in the UK or EE customer services on any of the numbers found on the internet, it doesn’t seem to work at all (call closed).

Any advice please?

Thank you.

C

[Leanne_T]

Hi @CristinaC123 

Thanks for coming to the community. 

When was the last time you made a call or sent a text that was chargeable? 

Leanne 🙂

[CristinaC123]

Less than 1 month ago 

[Leanne_T]

Thanks @CristinaC123 

Have you manually tried searching for available networks in your device settings to see if you can connect and make a call?

Leanne.