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Call EE from free Sim no credit?

aer0tek
Investigator
Investigator

Hi,

I'm going to order a free EE sim with no credit so I can check coverage in my area.

Will I be able to call EE customer services without credit? This should allow me to see the reception strength & test coverage.

What about receiving calls? Will that work without credit?

Thanks.

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

Calls to 0800 numbers are free from all UK phones, and do not require credit.

Calls to any other number would require credit, PAYG SIMs often come with an initial token credit amount to cover this scenario.

View solution in original post

7 REPLIES 7
bristolian
EE Community Star
EE Community Star

Calls to EE-CS from PAYG lines are free for the IVR, but 25p/call for speaking to an agent.

Receiving calls should work without credit, once your SIM has been activated by an outbound call.

XRaySpeX
EE Community Star
EE Community Star

No, @aer0tek , calls to CS on PAYG cost 25p per call. Receiving calls & texts are free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

>>Receiving calls should work without credit, once your SIM has been activated by an outbound call.

Hello Bristolian,

How would I make an outbound call without credit?

bristolian
EE Community Star
EE Community Star

Calls to 0800 numbers are free from all UK phones, and do not require credit.

Calls to any other number would require credit, PAYG SIMs often come with an initial token credit amount to cover this scenario.

XRaySpeX
EE Community Star
EE Community Star

Call a free no. but it's not necessary.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

@bristolian  : Free PAYG SIMs come with no token credit. They come with a token amount of data, 50MB I think..

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ah, OK. Didn't think of that.

Thanks.