Add on confusion

[mikerjones57]

I have had an EE/Orange PAYG sim for many years. Because I need more access to the internet when out and about now I purchased an add on last week giving 150 mins call time, 200 texts and 50MB data. I still can not access the internet when out and about, do I need a new SIM or is there something in the phone settings I need to do?

Any help would be greatly received.

[James_B]

What happens when you try to load a web page over mobile data @mikerjones57?

James

[mikerjones57]

It just says 'no Internet connection'. 

Sent from my Huawei phone

[James_B]

Hi @mikerjones57,

Can you make calls and send texts?

Have you used mobile data with that phone and SIM before?

James

[mikerjones57]

Yes I make calls and send texts from the add on. 

I've only ever used the Internet on the phone via home WiFi. 

Sent from my Huawei phone

[James_B]

Did you buy the phone from EE @mikerjones57?

If not, you may need to download your internet settings at EE Setup (wdsglobal.com).

James

[mikerjones57]

No. Do I need a different phone or a new sim?

Sent from my iPad

[James_B]

Please try downloading your internet settings from EE Setup (wdsglobal.com) and let me know if that resolves the issue, @mikerjones57.

James

[mikerjones57]

Still no good.

I’ll have to get another Sim or phone.

[James_B]

Were you able to successfully download the settings @mikerjones57?

James

[mikerjones57]

Yes. Gave me a PIN number to input which I did.