Add on confusion

[mikerjones57]

I have had an EE/Orange PAYG sim for many years. Because I need more access to the internet when out and about now I purchased an add on last week giving 150 mins call time, 200 texts and 50MB data. I still can not access the internet when out and about, do I need a new SIM or is there something in the phone settings I need to do?

Any help would be greatly received.

[Christopher_G]

Hi @mikerjones57 

Welcome to the community.

What kind of phone are you using? Is 'mobile data' switched on in your phone's network settings?

Chris

[mikerjones57]

Thanks for your reply. I have a Huawei Y6 2019 mobile. Yes mobile data is switched on. Totally confused.

[Christopher_G]

OK, thank you, @mikerjones57 

Are your APN settings showing correctly?

Chris

[XRaySpeX]

@mikerjones57 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

[mikerjones57]

Texting AL to 150 was no help (think it is free)

[XRaySpeX]

How do you know it's of no help to us? What's it actually say?

[mikerjones57]

I give up, still can't access Internet even though I've got the data add on. Tried contacting EE, impossible!

[James_B]

What response did you receive when you texted AL to 150 @mikerjones57?

James

[mikerjones57]

The reply just gives the texts, minutes and data left of the add on. Obviously no data used! 

Sent from my Huawei phone