The EE Community

Add-on EU Roaming Free - what does this mean?

Hi,I'm currently on an Essential SIM 125 contract. Looking at my add-ons, it states I have EU Roaming with the word free underneath.What does this actually mean - is roaming free in the EU for me? I'm going to Madeira this week so would really like t...

US Roaming, no calls can be made. No text messages can be sent or recieved

I have us roaming as part of my package however i cannot make calls or send / recieve text messages. I have checked APN settings and they match the instructions on the ee website. I am unable to text 150 and i am unable to call EE. I am also unable t...

No network connection and unable to report to EE

I am currently experiencing no network.  I can't text as no signalI have reported via X but EE say they can't deal with it that way.Error message when checking coverage on the website saying "call us".  I have tried over wifi calling as fortunately m...

Away in south east Asia

Trying to set up my pay as you go sim (was told by the guy in the ee shop I would be able to do this while away) but having no luck I am able to receive texts from EE only (verification codes etc) but otherwise nothing is working… Is there anything I...

problem with calls connections

hey, I transferred my number from gg to ee yesterday and since then I can't make calls, I can't call the info line either... any advice? I turned my phone off and on 20 times 

I have the same problem.  I think it's to do with them changing the roaming pass to one which defaults to EU rather than ROW.  However, it's impossible to change the add-on within 30 days and I can't work out how to speak to anyone on the phone - eve...

Dropped mobile "dumbphone" down the toilet

Hi,I have a mobile phone account with EE for my Alcatel 2057D Dumbphone.It now doesnt work. So i need another  dumb phone. Can i just buy any  cheap dumbphone from Argos and put my SIM in it?What if the new phone has a micro SIM card placement? ...(m...

My Ee mobile contract order I have not had any confirmation that I'm havingordeg

FW500 - Emergency Back UP Telephone

I have just become the proud owner of a FW500 telephone.  This phone works as a conventional digital-landline phone, but if there is a power cut it automatically switches over to being a 4G mobile phone. .The leaflet which accompanied the phone state...

Discovery plus still not working despite promises that today was the day!

I've been following these posts about discovery plus not working and despite many attempts and promises it still isn't activated for me. I've had an awful experience since switching from Sky and have now been assigned a complaints manager. Today the ...