09-04-2024 12:43 PM
When I get to the 'Pay for Pack' stage, under 'Additional payer authentication required to complete your payment', There is a note saying content blocked, and I therefore cannot proceed to pay. My Adblocker is disabled. This has been an ongoing issue. Would love to find a resolution so I can keep using EE!
Thanks
09-04-2024 12:46 PM
Hello @gcollingwood ,
Welcome to the community,
Try this link, you should be able to do it here:
https://ee.co.uk/bills-payments/mobile/fast-payment-payg
09-04-2024 12:47 PM
Are you using a non-UK bank card?
09-04-2024 12:49 PM
Hi there, I'm using a Wise account (UK based).
09-04-2024 12:51 PM
The 'additional payer authentication' section is still blocked, so I can't proceed with the payment unfortunately
09-04-2024 12:59 PM
I believe that is the reason. Wise is not pure UK but International. You may need to phone EE (150 or 360) to top-up with it.