I ended up on the chat for far too long which then crashed 2 times - a good 2.5hrs spent over Easter day. Not great EE. The call didn't work the times I called because there was a glitch and options were stuck in a loop. After both chats crashed, I tried calling a fifth time and the calling system finally worked. It's now partly resolved but not fully. Sounds like EE has not notified me that subscriptions have changed and therefore instead of notifying their customers, they just cut them off, even though the customer tops up. Basically the message that says it will automatically renew is untrue when EE suddenly decide to delete your subscription without notifying you first. I was told that it wasn't unusual. The lines manager is apparently going to get in contact with me, but let's see if that's true. Really bad experience and not a great way to spend time on Easter in waking to no service on the phone, having been cut off from the service without any notification, and then trying to regain a connection to my family and friends overseas, who were also wondering if I was ok because planned calls couldn't be made. So much unnecessary confusion, worry and frustration affecting me and others, due to the lack of customer care from EE. A communication company that lacks healthy communication.
