Unable to get free watch data that's included in my plan

[Rich1503]

I would like to know if anybody else has been told that they cannot get the free watch data that is included in their mobile plan.

I have the Full works tariff that includes free watch data. I have just got a Galaxy Watch 7 so contacted EE to get the free watch data activated. I have been told that this inclusive benefit is subject to status and I cannot get another line on my account. 

I have 3 lines with EE, all of which have plans that include free watch data but I am unable to get this on any of them.

There is no mention on the EE website about any credit status requirements, both the website and terms and conditions states that to be eligible you just need a compatible watch and an eligible phone plan, nothing about additional credit status.

Surely it is misleading to advertise a free inclusive benefit that is then only available to certain people based on credit status. To take full advantage of free watch data that I have 3 eligible plans I would been to have the credit status to have 6 lines. Seriously how many people qualify for 6 lines. 

[MC22EE]

Exactly the same thing has happened with me.  I took out the unlimited All Rounder, bought myself a Pixel Watch then tried to add a new line (which is supposedly included with the plan) and was refused an extra line. Why they sold me the plan in the first place is beyond me so I’m asking to be downgraded to a plan that does not include smartwatch data but I don’t think they’ll agree.  Never mind, I’ll remember to check the small print next time!

[Rich1503]

I made a complaint, all they said was sorry but offered no compensation for not being able to have what they advertise as inclusive in the tariff. I've now requested a deadlock letter and will send by complaint to the Ombudsman for misleading advertising and hidden terms and conditions 

[MC22EE]

Good luck, I wish you well but I can’t be bothered going down that route even If I do agree with you, the terms are definitely not made clear.

I’ll  just be voting with my feet.  I certainly won’t be transferring my long term Full Fibre, TV and Digital Voice services from BT to EE, I think I’ll try Sky.

[timecreature]

Same thing happened to me. The watch connection was the prime reason for switching from Smarty. 
I just cancelled while within my cooling off period. 
Seems strange to me. What additional risk is there? It’s an unlimited data, calls and text. What massive bill can you run up that you couldn’t do on your phone. 
I’ll just use bluetooth and carry my phone and save a few £££

[Chris_B]

@timecreature  you’re not saving anything because it was included with your sim tariff to have a watch data you’re not charged.  

[Rich1503]

It's not included though is it? It's extra hence the whole reason for the complaint 

How about,  as you do not represent EE and have absolutely nothing to offer just don't get involved. People are perfectly entitled to be annoyed that EE advertise something as included that clearly isn't included. And no i don't want an unsolicited reply like I had when I originally posted. 

[Matt_124]

Unfortunately to add it there needs to be a line available on the account so that it can be assigned a SIM and gain the connectivity. This is all to do with credit status and being an ethical seller in line with OFCOM guidance.

If you're not approved for more than 1 connection, it wouldn't be possible to add the watch data until this eligibility improves with tenure and bills paid. The online sign up process doesn't indicate your level of acceptance (other than yes or no), but over the phone and in-store they're usually able to tell if you have been accepted for more than 1 line so you can make the appropriate decision to continue with the sale or not.

[Chris_B]

@Rich1503     It’s called a public forum so you’ll get a reply from the public.    If you don’t what someone replying to you don’t comment on a public forum it’s that simple.    Perhaps you need to read ALL THIS ON HERE  

 Just because you can not comprehend what’s been said to you it doesn’t mean it’s wrong.     It’s an additional line on your account regardless of you getting unlimited data because the air time tariff.    It’s still a 2nd line on your account that requires a credit check perhaps you just don’t understand this as from what you’ve put it certainly seems just that.