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Phone Order

Thalles
Visitor

‎15-07-2026 07:08 PM

I placed an order on 05/06/2026, iPhone 17 Pro Max 256GB, I payed the upfront amount and got the confirmation number (XKO). But till this date I haven't got anything else, no phone, no SMS, unable to track it, the store where it supposed to be delivered doesn't have any information. I called  the 0800 and they also don't have any information about it. I don't know what else I can do. FRUSTRATING, to put it politely.

 

image_2026-07-15_190654544.png

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎15-07-2026 09:49 PM

Hi @Thalles 

If order tracking is not working then you'll need to speak to EE CS on 150.

If you ordered via the store you'll need to speak to store directly.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Michael_D
EE Community Support Team

‎16-07-2026 08:59 AM

Hi @Thalles 

Welcome to the community.

You'd usually only get tracking details once the phone has been dispatched, but if the store have said they've not received it yet, you would need to speak to our customer service guides to check the order status.

If the order has been successful, they'll be able to view the account and see what is happening with the order.

If they can't see if, it would mean that it hasn't gone through and they'll be able to try and find out why, and the next steps for you.

Michael