Sony headphones receipt

[Lidabee16]

Hi I ordered the Sony headphones last year and they've stopped working. I've contacted Sony who want a proof of purchase including vat receipt. Any idea where I'd find this on my account? Or who to contact online? I can't call 150 as I'm deaf so struggle on the phone

[Northerner · Accepted solution]

Hi @Lidabee16 

Can you use the text relay service?

https://ee.co.uk/help/contact-ee/sales

Or the message service via the EE app. 

Which headphones do you have (model number).

Thanks 

[Chris_B]

@Lidabee16  The warranty on Sony headphones is 1 year so depending on when last year they could be out of warranty.   When the headphone got delivered they also had a receipt with them. If you no longer have this then use the link by  @Northerner  

[Lidabee16]

Thanks will do that, and they're the wH-1000XM4