Want additional line phone or laptop but app says not eligible joined

[Markiedonut25]

Been custom for years new app don't recognise this entitlement to multi discount not on account got broadband disc discounts not being applied but was charged for smart WiFi add on told spoke 4k box with regrade total mess my account complaints team useless time to end my services had enough off constant problems 

[Chris_B]

@Markiedonut25  any chance you could re word that ?   because I’m lost just trying to understand it

[Christopher_G]

Hi @Markiedonut25 

Welcome to the community.

Have you spoken with our customer service team? They'll be able to look into this and check your eligibility for another line on your account.

Chris